Frequently Asked Questions

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website and view your order status there.
When will I receive my item:
We post either same or next day following your purchase, Monday to Friday. All items are sent via Royal Mail 48 Fully Tracked - Tracked from start to delivery point / SMS or email notification / Aims to deliver in two to three working days.
What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in their original condition and packaging. Please visit our Returns page for more details.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on the destination. Please check our Shipping Information page for more details.
What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, shopPay etc. All transactions are securely processed to protect your information.
 How can I contact customer service?
You can reach our customer service team via our contacts form page or email us at jpgco@aol.com